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Paver FAQ'S
Policies
Q: What
is the warranty on your paver products?
A: We provide a lifetime warranty on the structural integrity
of the pavers. This warranty does have certain restrictions.
Q: How
do color samples on my monitor compare to actual paver products?
A:
Due to the large variety and variances of computer monitors
on the market today, we cannot guarantee that the color or
range of colors displayed by your monitor will match exactly
to the actual color of the product that’s being displayed.
Electronically reproducing color on the Internet is an imprecise
proposition. However, we don't expect you pick out a color
based on digital pictures. We will bring you exact samples
of every color combination so you can hold them in your hands
and even place on your property for comparison.
Q: Do
you charge a sales tax?
A:
We don’t charge sales tax.
General
Q: Do you
have a catalog?
A:
Yes we do a catalog with extensive pictures of both commercial
and residential work. To view this catalog on line (pdf file)
please
click here.
Q: How
do the quality of your pavers compare with other paver installers?
A:
The quality of the pavers we install meets or exceeds that
of other paver installers. We do not offer only one brand
of paver. We offer Tremron, Flagstone, Paver Systems,
and C&D Thin Pavers all of which are widely known to be
of the highest quality. This flexibility for you to choose
from products offered by the 4 top paver manufacturers separates
us from the smaller outfits than can offer you only one cheap
imitation. Our paver products have a lifetime warranty,
of which you will not find most anywhere.
Q: What
Areas do you Serve?
A: We do installations in St Augustine, St Augustine Beach,
Ponte Vedra,
Jacksonville Beach, Neptune Beach, Atlantic Beach and the
greater North Florida areas. However, if you have a larger
size job we will venture outside of those areas.
Q: How
can I contact customer service?
A: Customer service can be contacted via e-mail at info@reefpavers.com,
or by phone at
(904) 471-0859.
Q: How
do I price out a paver installation at my home?
A: The best way is to just let us do the work. We can come
to your home and give you a free estimate very quickly.
In addition, you will get to see some samples first hand.
Q: How
much will it cost?
A: Depending on the scope of
your job, your price per square foot could be as low as $4
or as high as $10. The location of your job, the size, unique
attributes, and product selected affect this price range.
You can get an exact quote by getting a free estimate.
Q: Do you sell wholesale?
A: We do sell our pavers for
$2.25/square foot directly to the homeowner; however, we do
not assume any liability for the installation or manufacturing
integrity of the product. (This price does not include tax
or freight)
Order
Related
Q: What
are my payment options?
A: You may pay by check or money order.
Q: When will I be
charged for your services?
A: For most residential projects,
we require a 50% deposit when we start working. Then 25% on
delivery of materials. Once the job is complete, you pay the
final 25%.
Q: If I place an
order, will I receive an order confirmation?
A: Yes, your order will be confirmed
through e-mail almost immediately.
Q: Can I change or
cancel my order after its been placed?
A: All products are custom made
to order. Production normally begins 1 week after an
order is placed. We will be glad to change or cancel your
order as long as we are contacted in time.
Q: How long will
it take for my job to be installed?
A: Once your order is placed,
the job, depending on the products you select, typically will
be ready for installation within 1 to 3 weeks.
Technical
Q:How
do I properly measure my driveway, pool deck, sidewalk, or
patio?
A:
It is best to have one of our estimators measure the space
you are thinking about having paver installed on. Measuring
is especially difficult on the more complex surfaces and minor
mis-measurement can cause huge headaches later.
Q: Where
can I look at samples or who should I contact for a free estimate
A:
One of our professional sales representatives will then come
to your site, measure the area, issue you an estimate and
show you samples of the products. Additionally, the manufacturers
who we purchase material from have various product showrooms
throughout Florida that are at our disposal for product display
and sample selection.
Q: Can we put these on our driveway,
will they hold up when we drive on them?
A: YES! One of the great aspects
of pavers is that when they are installed, there isn’t a grout
involved. They are completely separated from one another,
thus they don’t crack like a normal concrete driveway will.
Q: How are they installed?
A:
We will level/smooth any cracks or depressed areas on your
project area. Then the we will “thin set” a border,
meaning we'll will affix the border pavers to your existing
surface with mortar. Next we will spread about a quarter
of inch of sand across the interior surface. Finally the infield
pavers will be laid in the pattern of your choice.
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